Maintenance Tips

When closed and in the normal position, they should lay edge over edge, all in the same direction. If they aren’t, you can easily reposition them in the right order.

If blinds become difficult to open, check to see if the slats are tangled.

The cords that operate the mini blinds can sometimes break or become tangled. If the blind does not hang level, it’s likely due to a cord being uneven compared to the others.

If these suggestions don’t solve your problem, please submit a Service Request. We’ll be more than glad to take care of it for you.

If your unit won’t run and the thermostat display is blank, there is most likely a power issue. For baseboard heat or cadet wall heaters, turn the thermostat up until you hear a clicking sound. If the heater still fails to come on, please submit a Service Request and we’ll gladly take care of it for you.

For any other heating or air conditioning related issues, please submit a Service Request.

Your home is painted with at least two types of paint (flat and semi-gloss) and possibly several different colors.

Please submit a Service Request and let us know the area you’d like to touch up. We’ll bring you the correct paint.

If a light bulb goes out, just give us a call during normal business hours. We’ll replace it for you in a snappy fashion.

Outlets and lights are grouped together on the same circuit breaker. When that circuit becomes overloaded, the breaker will trip and interrupt power to the outlets.

Remember: You can save energy and trim your power bill by turning off lights and appliances you’re not using.

To reset the breaker, simply follow these steps:

If the outlets in the bathroom or near the kitchen sink quit working, it may be that the GFCI outlet is tripped.

Simply press the “Reset” button on the outlet (either red or white) to restore power.

Both the heating and cooling of your home are controlled by the thermostat. Make sure you have the proper mode selected, and then adjust the temperature up or down to the desired temperature.

The fan control can be set so that the fan runs continuously, or set to auto so it only runs when heating or cooling.

If your unit won’t run and the thermostat display is blank, there is most likely a power issue. For baseboard heat or cadet wall heaters, turn the thermostat up until you hear a clicking sound.

If these suggestions don’t solve your problem, please submit a Service Request. We’ll be more than glad to take care of it for you.

If a door isn’t latching, closing all the way or staying closed, give us a call and we’ll make the necessary adjustments.

Even small amounts of food or debris can clog a sink drain, so be careful about what you put into the sink.

If your sink is draining slowly, just submit a Service Request and we’ll come by to clear it for you.

If a stovetop burner or oven element fails to heat, submit a Service Request and we’ll get things working for you.

When loading your dishwasher, be sure utensils don’t block the spinning upper or lower washer arms.

You should only use approved high-efficiency dishwasher detergents, as regular liquid dish detergent causes big, sudsy problems. Suggested detergents include:

Turns out, garbage disposals aren’t really for garbage—or large food scraps. Excess food should be scraped into the trash first before plates are rinsed.

Avoid putting potatoes, pasta and rice into the disposal. It will only whip them into a paste that can clog the pipe. Also avoid: grease, coffee grounds, bones, and fibrous vegetables.

If the disposal or kitchen sink becomes clogged, please submit a Service Request and we’ll happily take care of it for you.

If your shower isn’t spraying as much water as it should, it may be due to water mineral buildup blocking the small holes of the shower head.

Submit a Service Request and we’ll happily take care of the problem.

If you hear the toilet tank filling without being flushed, it’s likely a bad toilet flapper. Besides being irritating, a leaky flapper wastes water.

Please submit a Service Request and we’ll gladly fix it for you.

Water leaking from the ceiling could be due to roof issues on upstairs apartments. For mid to lower level apartments, this could mean a leak in your upstairs Neighbor’s apartment.

For leaking windows, doors, or ceilings during nasty weather, please make sure that doors and windows are fully closed.

In case of a plumbing leak from your toilet tank or plumbing under your sink, please submit a Service Request as soon as possible.

If you have a faucet that continues to drip with both valves in the full off position, kindly submit a Service Request and we’ll attend to it.

Toilets are only for toilet paper and you-know-what.

Do not flush paper towels, wipes or napkins. Kitty litter can cause clogging, so don’t flush that either—even if the packaging says it’s okay. (On a related note, avoid those kitty toilets!)

Use a plunger to clear a clogged toilet prior to a second flush. A second flush prior to clearing the bowl often results in the panic-inducing experience of an overflowing toilet.

To avoid an overflowing toilet, turn the valve behind the toilet to the right until the water stops flowing.

If you’re unable to clear the clog, please submit a Service Request and we’ll handle it for you.

Warning: This is vaguely gross.

The truth is, hair often accumulates in the drains of sinks and showers.

To avoid a buildup in the pipe, simply wipe and remove excess hair rather than allowing it to be washed down the drain.

If you’re unable to clear the buildup yourself, please submit a Service Request and we’ll be glad to clear it up for you.

If it’s during office hours, just stop by the leasing office with your photo ID and we’ll be happy to let you in.

If it’s after hours, contact the Emergency Maintenance line (See the "Need to Call Us?" section and select your neighborhood) and we’ll be over as soon as possible to let you in—with verification of your photo ID.

If a metal key was lost or stolen, we would likely consider rekeying your apartment. If an electronic fob is lost or stolen, please let us know so that we can deactivate the missing one and issue you a new one.

There may be a replacement cost for the new key or fob.

To acquire a replacement key, just submit a Service Request.

Our special team of skilled maintenance professionals just so happens to specialize in fixing things. Whether inside your home or out, please let us know how we can help by Service Request or phone call.

If you have an emergency Service Request after hours (such as no electricity, flooding water, smoke detector alarm) call the After Hours Emergency phone number and we’ll assist you.

Submitting a Service Request is easy; just give us a call, stop by the office or send us an email. In your request, you’ll want to include:

To submit a Service Request online, simply follow these steps: