Maintenance Tips

HOUSEHOLD HELP

Blinds not opening or closing properly

General info:
When closed and in the normal position, they should lay edge over edge, all in the same direction. If they aren’t, you can easily reposition them in the right order.

Tips and tricks:
If blinds become difficult to open, check to see if the slats are tangled.
The cords that operate the mini blinds can sometimes break or become tangled. If the blind does not hang level, it’s likely due to a cord being uneven compared to the others.
  • Pull the cords until the blinds are in a fully open position.
  • Lower back down to the desired height.
  • (Cords should never be knotted together at the ends.)

When to contact us:
If these suggestions don’t solve your problem, please submit a Service Request. We’ll be more than glad to take care of it for you.

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Thermostat not working

If your unit won’t run and the thermostat display is blank, there is most likely a power issue. For baseboard heat or cadet wall heaters, turn the thermostat up until you hear a clicking sound. If the heater still fails to come on, please submit a Service Request and we’ll gladly take care of it for you.

For any other heating or air conditioning related issues, please submit a Service Request.

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Needing a paint touch-up

General info:
Your home is painted with at least two types of paint (flat and semi-gloss) and possibly several different colors.

When to contact us:
Please submit a Service Request and let us know the area you’d like to touch up. We’ll bring you the correct paint.

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Burned-out lightbulb

When to contact us:
If a light bulb goes out, just give us a call during normal business hours. We’ll replace it for you in a snappy fashion.

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Lights and outlets not working

General info:

Outlets and lights are grouped together on the same circuit breaker. When that circuit becomes overloaded, the breaker will trip and interrupt power to the outlets.

Remember: You can save energy and trim your power bill by turning off lights and appliances you’re not using.

Tips and tricks:

To reset the breaker, simply follow these steps:
  • Unplug affected appliances.
  • Find the electrical panel. (Circuit breakers are located in the electrical panel, and labeled on the inside of the panel door.)
  • Tripped breakers can be identified by the position they are in. They will not be aligned with the other breakers that are still in the “on” position. To reset a tripped breaker, move it to the full off position and then back on.

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Heating and AC not working

General info:
Both the heating and cooling of your home are controlled by the thermostat. Make sure you have the proper mode selected, and then adjust the temperature up or down to the desired temperature.

Tips and tricks:
The fan control can be set so that the fan runs continuously, or set to auto so it only runs when heating or cooling.
If your unit won’t run and the thermostat display is blank, there is most likely a power issue. For baseboard heat or cadet wall heaters, turn the thermostat up until you hear a clicking sound.

When to contact us:
If these suggestions don’t solve your problem, please submit a Service Request. We’ll be more than glad to take care of it for you.

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Door not closing all the way

When to contact us:
If a door isn’t latching, closing all the way or staying closed, give us a call and we’ll make the necessary adjustments.

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Alarm won’t stop chirping

If the smoke alarm is making an occasional chirping noise, it’s likely low on battery. Give us a call day or night and we’ll replace it for you.

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Dead electrical outlet

General info:
If the outlets in the bathroom or near the kitchen sink quit working, it may be that the GFCI outlet is tripped.

When to contact us:
Simply press the “Reset” button on the outlet (either red or white) to restore power.

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KITCHEN CARE

Microwave not working properly

Tips and tricks:

  • Never put any metal in the microwave. (If the rack in your microwave is metal, that’s an exception.) Use plastic wrap or paper towels to cover foods instead of aluminum foil.
  • Don’t cook eggs in their shells, as they can explode.
  • When cooking potatoes with the skin on, remember to poke holes in the potatoes to let out steam.
  • Open lids carefully to let steam out without risking a burn.
  • When cleaning, boil water in the microwave to soften splatters on the inside cabinet.

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Sink draining slowly

Tips and tricks:

Even small amounts of food or debris can clog a sink drain, so be careful about what you put into the sink.

When to contact us:

If your sink is draining slowly, just submit a Service Request and we’ll come by to clear it for you.

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Oven and stove top burner not turning on

When to contact us:

If a stovetop burner or oven element fails to heat, submit a Service Request and we’ll get things working for you.

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Dishwasher not working properly

Tips and tricks:

When loading your dishwasher, be sure utensils don’t block the spinning upper or lower washer arms.

You should only use approved high-efficiency dishwasher detergents, as regular liquid dish detergent causes big, sudsy problems. Suggested detergents include:

  • Cascade Gel Action Packs
  • Finish Gel Packs
  • Quantum/Powerball
  • All in One w/Powerball
  • Sunlight Gel with Oxy Action
  • Electrasol 2 in 1 Power Gel

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Garbage disposal not working properly

General info:

Turns out, garbage disposals aren’t really for garbage—or large food scraps. Excess food should be scraped into the trash first before plates are rinsed.

Tips and tricks:

Avoid putting potatoes, pasta and rice into the disposal. It will only whip them into a paste that can clog the pipe. Also avoid: grease, coffee grounds, bones, and fibrous vegetables.
  • If the sink stops draining, be sure start running water before turning on the disposal.
  • If you hear rattling, that means something hard is in the disposal. Turn off the disposal and take a peek with a flashlight. If it can be easily reached without endangering yourself, unplug the disposal (under the sink) and remove the object.
  • If the garbage disposal quits running, wait three minutes and then press the red “reset” button on the bottom of the garbage disposal (again, under the sink).

When to contact us:

If the disposal or kitchen sink becomes clogged, please submit a Service Request and we’ll happily take care of it for you.

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PLUMBING POINTERS

Shower spraying oddly

General info:

If your shower isn’t spraying as much water as it should, it may be due to water mineral buildup blocking the small holes of the shower head.

When to contact us:

Submit a Service Request and we’ll happily take care of the problem.

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Toilet tank keeps refilling

General info:

If you hear the toilet tank filling without being flushed, it’s likely a bad toilet flapper. Besides being irritating, a leaky flapper wastes water.

When to contact us:

Please submit a Service Request and we’ll gladly fix it for you.

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Water leaking

General info:

Water leaking from the ceiling could be due to roof issues on upstairs apartments. For mid to lower level apartments, this could mean a leak in your upstairs Neighbor’s apartment.

Tips and tricks:

For leaking windows, doors, or ceilings during nasty weather, please make sure that doors and windows are fully closed.

When to contact us:

In case of a plumbing leak from your toilet tank or plumbing under your sink, please submit a Service Request as soon as possible.

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Faucet dripping

When to contact us:

If you have a faucet that continues to drip with both valves in the full off position, kindly submit a Service Request and we’ll attend to it.

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Toilet clogged

General info:

Toilets are only for toilet paper and you-know-what.

Do not flush paper towels, wipes or napkins. Kitty litter can cause clogging, so don’t flush that either—even if the packaging says it’s okay. (On a related note, avoid those kitty toilets!)

Tips and tricks:

Use a plunger to clear a clogged toilet prior to a second flush. A second flush prior to clearing the bowl often results in the panic-inducing experience of an overflowing toilet.

To avoid an overflowing toilet, turn the valve behind the toilet to the right until the water stops flowing.

When to contact us:

If you’re unable to clear the clog, please submit a Service Request and we’ll handle it for you.

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Shower or tub not draining properly

General info:

Warning: This is vaguely gross.
The truth is, hair often accumulates in the drains of sinks and showers.

Tips and tricks:

To avoid a buildup in the pipe, simply wipe and remove excess hair rather than allowing it to be washed down the drain.

When to contact us:

If you’re unable to clear the buildup yourself, please submit a Service Request and we’ll be glad to clear it up for you.

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SECURITY SUPPORT

Locked out of apartment

When to contact us:

If it’s during office hours, just stop by the leasing office with your photo ID and we’ll be happy to let you in.

If it’s after hours, contact the Emergency Maintenance line (See the "Need to Call Us?" section and select your neighborhood) and we’ll be over as soon as possible to let you in—with verification of your photo ID.

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Needing a replacement key

General info:

If a metal key was lost or stolen, we would likely consider rekeying your apartment. If an electronic fob is lost or stolen, please let us know so that we can deactivate the missing one and issue you a new one.

There may be a replacement cost for the new key or fob.

When to contact us:

To acquire a replacement key, just submit a Service Request.

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ODDS AND ENDS

Other inquiries

General info:

Our special team of skilled maintenance professionals just so happens to specialize in fixing things. Whether inside your home or out, please let us know how we can help by Service Request or phone call.

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Submitting a Service Request

General info:

If you have an emergency Service Request after hours (such as no electricity, flooding water, smoke detector alarm) call the After Hours Emergency phone number and we’ll assist you.

Tips and tricks:

Submitting a Service Request is easy; just give us a call, stop by the office or send us an email. In your request, you’ll want to include:

  • Your name and apartment number.
  • A detailed description of the issue and whether or not our team has permission to enter your Home if you’re not around. If you’d prefer to be present, let us know a preferred date and time during business hours.

To submit a Service Request online, simply follow these steps:

  • Log in to Active Building.
  • Click “Submit a Request” from the left-hand menu and choose “Service Request.”
  • In the text box, fill in the information listed above. Then click “Submit.”

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