With this difficult time affecting how we all engage in the world, we wanted to update you on the safety precautions we are taking in our Neighborhood operations in response to COVID-19.
Leasing and Neighborhood Office Hours
If you’d like to know more about a Neighborhood, we are open online for leasing at prometheusapartments.com. Take a look around our Neighborhoods from the comfort of your couch with our virtual tours or explore everything we have to offer with a self-guided journey on-site.
Our Neighborhood offices will be closed for in-person visits related to the Covid-19 conditions; however, our teams are still available via phone, email, and our online portal Active Building during normal business hours. Our Home Office staff will also continue to support our Neighborhood teams remotely as we all adjust to this (temporary) new normal.
Our Neighborhood team will be available to allow couriers access for door-to-door package deliveries, as well as delivery to package lockers during business hours.
Service Requests and Maintenance Needs
Our Neighborhood Service teams will continue to support urgent and emergency service requests as they arise. Out of an abundance of caution, if you have a service need that does not require immediate attention, we are asking for your patience and understanding as we schedule those service items for a later date. Our Service teams will continue to be heavily focused on the increased cleaning rotations throughout the Neighborhood including building entrances, doors, handles, railings, and other high traffic areas.
Neighborhood Common Areas and Reservations
As of today, most local and state orders do not permit the opening of amenities just yet and we are staying close to the ever-changing orders and changes across our regions. Please rest assured that we are working behind the scenes to prepare for reopening of amenities when it is safely permitted, and we are planning a phased approach with our primary focus being on outdoor amenity spaces first. We look forward to the opportunity to reopen these spaces in a manner that is in compliance and also supports a clean, healthy environment for our Neighbors. As such, the ability to open amenities over time will vary across regions and Neighborhoods following the jurisdictional requirements.
We remain committed to hospitality and doing so in a responsible and cautious manner. We are monitoring the COVID-19 situation frequently and following CDC guidelines for mitigating the risk of the virus. We will continue to follow local government mandates, as they are given.
We recognize that these are unsettling times and by making small changes and being a good Neighbor to one another, we can make these times a little easier for everyone. We are here for you if you need anything.